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[ONLINE] Unexpected Downtime


Soma
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Hello Agents!

Unfortunately, one of our servers is having issues which is why the server is currently offline.

We have contacted the hosts and are awaiting them to look into and resolve the issue.

Please keep an eye on this post for any and all updates on this issue and we hope to have it up and running again as soon as possible.

We apologize for the inconvenience!

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Agents,

It appears one of the HDD on a specific service has been impacted by the issue and is need of being replaced.

To save us all time, we've decided to just replace the machine entirely as it is quite old and usually the timeframe to replace a disk takes longer than ordering a new machine.

I am currently configuring the new machine and hope to return with good news asap.

Also I want to re-affirm any concerns, no one's data or progress will be lost due to this issue.

Thank you~

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Agents,

Good news, the machines are all back online and you can now login and play again.

There may be some agents who experience Xigncode errors.

If you happen to experience any Xigncode errors, please do the following:

  1. Locate Client Folder.
  2. Delete the "XIGNCODE" folder.
  3. Run Launcher and Diagnose your Client.

Thank you for your patience~

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